After restoring the data on the older device, go ahead and set up mSecure Cloud syncing to sync the data over to mSecure on your newer device. Do you have a different Android device not running the latest OS, or do you have a computer you can install mSecure thing goes for your situation, but it looks like you are able to restore your data on an older device. As of now, the only work-around we know is to restore data on a different device not running the latest versions of Android, then sync the data over to the newer device using mSecure Cloud syncing. I have spoken with our Android developer, and his main priority now is to weed out what's causing the issue, so we hope to have a release with a fix very soon. We are getting more and more information about what's happening here, but we are still not sure of the cause. I have submitted a ticket at 12:40 CET you for following up here in this thread. Even if I copy the backup file to the documents dir, restore do not find the file and reacts with 'empty directory'. Unfortunately restore do not find any file in that directory. Then I created the directory mSecure5\Backups on the root of the internal storage and copied the backup file to that dir. Also no directory Msecure5 on the device. After signing in and authorizing my account to the device, syncronizing still does not work. Next I deleted the Msecure5 App, restarted the new mobile and installed Msecure5 from Play store. But when I want to copy it to the directory \Msecure5\Backups on my new one, the directory Msecure 5 do not exist. Then I tried to restore a backup, which I had made on my old S8 en copied to Dropbox. Signed in with my Msecure account and tried to syncronize Msecure. I migrated Msecure 5 from my old S8 to the new one. I've got a new mobile, Samsung S20 with OS Android 11 en One UI 3.0. Ik do have the same issues as stated by Gary. In a nutshell, Ver4 works on every device. I then installed Ver5 on the Note and did a Restore of the Ver4 backup file. Just for fun, I installed Ver4 on an old Samsung Galaxy Note 4 and restored my data. The "mSecure" folder created by Version 4 has many backup files in it, but when I browse to it during the Restore process in Ver5, the app says "Empty directory". The Restore function in Version 5 does not see my old backup files from Version 4. Of course, there are no entries in the app right after a fresh install of the app. Version 5 will download from the Play Store and will install and launch without a problem on all 3 of the OnePlus devices. mSecure Version 4 works flawlessly on all 3 devices. (OnePlus 6, OnePlus Nord, and OnePlus 8T) Version5 will not work on any of those phones. I installed mSecure Version5 on 3 different OnePlus phones. The OnePlus phones are running Android 10 and 11. Ver5 does not work on any of the OnePlus phones. In summary, Ver5 works on the Note 4, easy peasy. It allowed me to browse folders and allowed me to do a Restore from a Ver4 backup file that I placed in the "Download" folder. I then installed Ver5 on an old Samsung Galaxy Note 4 and it works. I tried installing Ver5 on 3 different phones, all OnePlus variants (Oneplus 6, OnePluse Nord, and OnePlus 8T). It's super simple to do and it takes less than 1 minute. I have performed the Restore function previously while using Ver4. Ver5 says "Empty directory" even though a backup file is there. I then re-launched Ver5 and browsed over to the "Download" folder. As an attempted alternate method, copied my latest backup file from the Ver4 "mSecure" folder into my "Download" folder. I have used Ver4 for years and I use it almost everyday. This is the folder created by Ver4 and I know there are many backup files in there, but Ver5 says "Empty directory". I browed up 1 level, then up 1 more level so that I can see a directory called "mSecure". I went to the Restore option and the "url" at the top of the screen indicates I am at "mSecure5/backups". I opened Ver5 and, of course, there are no entries. I installed Ver5 from the Google Play Store. When you upgrade from Version4 to Version 5, you conduct a Restore once Ver5 is installed.
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